Notice and Action: Report Illegal Content

Last updated: 18 May 2026

This page describes how anyone, whether a registered user or not, can report content on the Deck Store or elsewhere in the Deck Builder app or this website that they believe to be illegal. The procedure implements Articles 16, 17 and 18 of Regulation (EU) 2022/2065 (Digital Services Act, "DSA") and § 7 of our Terms of Service.

1. When to use this procedure

Use this procedure if you believe that user-generated content in the Deck Store, a username, a deck description, a card image, a report comment, or any other content provided by a user of the Service is unlawful under the law of an EU Member State or of the Union. Typical examples include:

If you only want to report a violation of our community rules that is not unlawful, please use the in-app "Report" button on the affected deck or user instead.

2. What an effective notice must contain (Art. 16(2) DSA)

To enable us to act in a timely, diligent and non-arbitrary manner, your notice should contain all of the following:

  1. Sufficiently substantiated explanation of the reasons why you consider the content to be illegal, including the legal basis where known to you.
  2. Clear indication of the exact electronic location of the content, for example:
    • the Deck Store ID of the deck (visible in the deck detail screen),
    • the username of the uploader,
    • the title of the deck or card,
    • and, where possible, a screenshot.
  3. Your name and contact details, except for notices concerning child sexual abuse material under § 184b StGB, where anonymous notices are expressly permitted.
  4. A statement confirming your good-faith belief that the information and allegations contained in the notice are accurate and complete.

Notices that do not contain points 1 and 2 cannot be effectively processed and may be returned with a request for completion.

3. How to submit a notice

You may submit a notice through any of the following channels. We treat all channels equally and process them as if received simultaneously:

Notices may be submitted in English or German. Notices in other EU official languages are accepted but may take longer to process while we obtain a translation.

4. What happens after you submit a notice

(1) Acknowledgement. If you provide an email address (or if you use the web form), you will receive a confirmation that we have received your notice, without undue delay (Art. 16(4) DSA).

(2) Decision. We will examine the notice in a timely, diligent, non-arbitrary and objective manner (Art. 16(3) DSA). Where the notice contains sufficient information to identify the content and to establish its illegal character without a detailed legal examination, we treat this as "actual knowledge" within the meaning of Art. 6(1)(b) DSA / § 10 DDG. Targeted acknowledgement times:

(3) Statement of Reasons (Art. 17 DSA). If we restrict, remove, demote or otherwise moderate content as a result of a notice, the affected uploader will receive a Statement of Reasons that explains the legal basis, the scope of the measure, the duration of any restriction, the facts and circumstances relied upon, and the available means of redress. Where required, we will submit the Statement of Reasons to the European Commission's DSA Transparency Database.

(4) Audit log. We keep a confidential log of every notice and every decision for a period of three years, in line with our record-keeping obligations and our defence against potential abuse claims.

5. Complaint procedure / counter-notice (Art. 20 DSA)

(1) If you are the uploader of content that has been moderated, or if you submitted a notice and disagree with our decision on it, you may lodge a complaint within six months of the decision being communicated to you. Complaints can be submitted to the same address as a notice (see § 3) with the subject line "DSA Complaint" and a reference to the underlying decision.

(2) Complaints are reviewed by a person who was not involved in the original decision. The review is free of charge.

(3) If we uphold our original decision, you remain free to bring the dispute before the competent courts. You may also turn to a certified out-of-court dispute settlement body within the meaning of Art. 21 DSA, provided that such a body has been certified for the type of dispute concerned; we will inform you of any certified body known to us upon request. Participation in such proceedings is voluntary for both sides.

6. Misuse of the notice procedure

Pursuant to Art. 23 DSA, the Provider may, after issuing a prior warning, suspend the processing of notices and complaints from persons who frequently submit manifestly unfounded notices or complaints. Examples include repeated notices that have been rejected as unfounded, repeated identical reports of the same content, or notices that are clearly abusive in nature.

Submitting a deliberately false notice may also expose the notifier to civil and criminal liability under the general law (e.g. § 164 StGB on false suspicion).

7. Trusted flaggers (Art. 22 DSA)

Notices submitted by entities that have been awarded the status of trusted flagger by the Digital Services Coordinator of an EU Member State are processed with priority. To be recognised as a trusted flagger for the purposes of submitting notices through this procedure, please attach a copy of your designation decision to your first notice.

8. Authority orders (Art. 9 and Art. 10 DSA)

This procedure is open to private notices. Orders to act against illegal content or to provide information that are issued by national judicial or administrative authorities pursuant to applicable Union or national law (Art. 9, Art. 10 DSA) are processed separately. Such orders should be addressed to the Provider's postal address (see Legal Notice) or to the email address listed in § 3.

9. Single point of contact for Member State authorities and users (Art. 11, Art. 12 DSA)

Pursuant to Art. 11 and Art. 12 DSA, our single point of contact for communications with Member State authorities, the European Commission, the European Board for Digital Services, and for direct user communications is:

Julian Bokelmann
Email: jbokman95+legal@gmail.com
Postal address: see Legal Notice
Languages: English, German.

10. Relationship to other procedures

This procedure does not replace your rights under other laws. In particular:

This page is provided in fulfilment of Art. 16 DSA. It does not constitute legal advice.

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